faq

Q: Are you a factory or a trade company?
A: We make export ourselves but more than a trade company, we are specialized in engineering spare parts. We have many experienced factory cooperated well long time, we get involved in every process of production. As long as we get your offer, what you will do is to wait and goods parts will reach you on time, because we will handle everything, solve all the problems for you.
Q:Do you make customized products or finished parts?
A: Yes,all parts are not in stock, custom made according to customer's drawings or samples! If you have any parts to be made, please feel free to send your kind drawings/samples to us. But stock is considered when customers requires.
Q: Will my drawing be safe after you get it?
A: Yes, we will not release your design to third party unless with your permission. And we can sign the NDA before you send the drawing.
Q: What is the MOQ?
A: Usually we don't set MOQ, but the more, the cheaper. Besides, we are happy to make prototype part or sample for clients to ensure quality standard.
Q:Whether some samples can be provided?
A: Yes, just need some sample cost, we will return it back when proceed into mass production. If a molded is needed, we will charge the mold fee before starting. Then the mold belongs to customer.
Q:How to deal it when they are found to be in poor quality?
A: Please rest assured that all our products are QC inspected and accepted with inspection report before delivery and generally there will no non-conformance; in case of non-conformance, please contact us immediately, take some pictures, we will check on the problems and have them reworked or repaired at the first time , the resulting transportation costs borne by our company.